Associate Manager, Pharmacy Technician
Stellus Rx
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Assists team members by providing support, identifying adherence barriers, improving adherence, and facilitating team success and growth.
- Leads the Adhere Technician team to provide support, identifying adherence barriers, improving adherence, and accurately facilitating patient compliance.
- Understands and maintains confidentiality with respect to patient/client care; complies with all federal and state laws applicable to confidentiality of protected health information (PHI) and electronic protected health information (ePHI); follows HIPAA guidelines.
- Adheres to and helps communicate all departmental and company policies to team members as needed.
- Leads and supports daily technician operations.
- Mentors, trains, and supports fellow team members to ensure strong performance and continuous development.
- Manages direct reports, facilitating their professional growth, providing ongoing coaching, and supporting career development.
- Conducts formal 1:1 meetings with direct reports to review performance, set goals, and document progress.
- Oversees and approves direct reports’ timecards, ensuring accuracy, compliance, and timely submission.
- Collaborates cross‑functionally to improve workflows and drive operational efficiency.
- Serves as a point of contact for escalations and quality assurance.
- Reviews patient profiles to identify potential medication-related issues and discrepancies.
- Collects and analyzes medication-related data to identify trends and opportunities for improvement.
- Generates and analyzes reports on medication adherence, patient outcomes, and other relevant team metrics.
- Assists the Adhere Quality Team with onboarding, training, and other quality-related tasks as needed.
- Promotes teamwork, professional services, and clear communication.
- Performs other related duties as assigned.
Requirements
- High school diploma or equivalent.
- Active pharmacy technician license or pharmacy technician trainee license from the Texas State Board of Pharmacy.
- Proficient typing and data entry skills.
- Strong communication and customer service skills.
- Ability to read and transcribe pharmaceutical information.
- Sit for long periods of time, stand for intermittent periods of time.
- Bend, reach, climb, squat, lift, push, or pull a minimum of 40 lbs.
- Maintain and comply with company Remote Work and Telecommuting policy
- Experience working within Rx Adhere
- Expertise in navigating payer portals
- Adept in understanding Adhere workflows
Benefits
- Professional development opportunities
- Flexible schedule, including evenings and weekends as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrymedication adherence analysisreport generationpharmaceutical information transcriptionRx Adhere experiencepayer portal navigationAdhere workflows understanding
Soft Skills
communicationcustomer servicementoringcoachingteamworkcollaborationperformance management
Certifications
pharmacy technician licensepharmacy technician trainee license