Stellic

Enterprise Customer Success Manager – Higher Education

Stellic

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $165,000 per year

About the role

  • Drive customer success and retention by cultivating deep, trusted relationships with our partners.
  • Ensure institutions realize maximum value from Stellic by promoting high product adoption, facilitating seamless renewals.
  • Serve as a strategic voice of the customer internally, measured by customer satisfaction, retention, and revenue expansion.
  • Develop deep product and industry expertise, becoming a trusted advisor to our partners and internal teams.

Requirements

  • Completed Bachelor's degree from an accredited institution
  • 2+ years professional background in education technology
  • Ability to navigate multi-stakeholder environments and build strong relationships across organizations
  • Deep empathy for stakeholders and motivation to help them achieve their goals
  • Strong persuasive communication skills, able to influence and inspire decision-making
  • Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education
  • Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions
  • Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI
  • Experienced in training diverse stakeholders on complex enterprise B2B SaaS products
  • Clear and concise communicator, able to document and share updates effectively
  • Goal-oriented mindset focused on impact rather than tasks
  • Strong organizational skills with ability to manage a caseload of 25 partners
  • Comfortable handling commercial conversations, including upsells and renewals
  • Collaborative team player who works effectively with sales, product, and marketing teams
  • Determined and resilient, with a “get it done no matter what” attitude
  • Comfortable with travel (domestic and international)
Benefits
  • Competitive salary, equity, and a culture of excellence, speed, and ownership.
  • Health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan.
  • 401K and commuter benefits.
  • Generous stock options in a Series A stage startup.
  • Annual international retreats in some of the most beautiful cities & towns.
  • Flexible, outcome-based culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingB2B SaaSExcelCSV files
Soft Skills
relationship buildingpersuasive communicationproblem solvinggoal-oriented mindsetorganizational skillscollaborationempathyresilience
Certifications
Bachelor's degree