StellarAlgo

Customer Success Manager

• Define and execute the digital strategy for Customer Success — integrating technology, automation, and content to drive adoption, retention, and expansion.
• Champion creative, data-driven customer journeys that balance automation with authentic engagement.
• Partner with Community, Product, Marketing, and CS leadership to continuously evolve the post-sales experience around measurable value realization.
• Evaluate emerging technologies and trends in CS automation, AI-driven insights, and digital engagement to ensure StellarAlgo remains at the forefront of scalable customer success delivery.
• Map, design, and refine end-to-end digital customer journeys across segments and lifecycle stages.
• Experiment with innovative engagement models, content, and delivery methods that enhance customer learning, activation, and satisfaction.
• Collaborate with the StellarAlgo’s Customer Community & Education team, driving peer-to-peer connection, best-practice sharing, and advocacy among leagues, and teams, as well as impactful onboarding, certification, and enablement programs.
• Develop the strategy and execute the configuration of digital customer engagement platforms (e.g., EverAfter, Intercom, HubSpot, StaircaseAI, DISCO).
• Design, implement, and optimize customer success workflows and automation playbooks across customer segments to improve efficiency and experience.
• Build a culture of innovation, accountability, and customer empathy — blend creative design with operational excellence.

Director, Digital Customer Success – Operations