Stellantis

Customer Support

• Validate, deploy, and monitor customer service initiatives across MEA markets to ensure alignment with brand standards and strategic objectives.
• Drive continuous improvement of key performance indicators (KPIs), including service quality, customer satisfaction, and turnaround time.
• Lead the negotiation and resolution of complex customer cases, including trade buyback situations, ensuring fair and business-aligned outcomes.
• Review, approve, or reject goodwill and courtesy requests in line with company policies and profitability targets.
• Identify operational gaps and implement corrective actions to improve customer care processes.
• Detect recurring technical and quality-related issues through customer feedback, market insights, and case analysis.

Customer Care Zone Manager