Stego Industries, LLC

IT Support – Help Desk

Stego Industries, LLC

full-time

Posted on:

Location Type: Hybrid

Location: San Clemente • California • 🇺🇸 United States

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Salary

💰 $55,000 - $70,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AndroidiOS

About the role

  • Be the first point of contact for all technical inquiries
  • Serve as the first point of contact for all IT support requests
  • Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange
  • Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks
  • Handle the onboarding/offboarding of employees, reset MFA and configure new hardware
  • Provide remote support using platforms like Atera/Splashtop
  • Assist users with setting up devices and perform hardware repairs
  • Work with third-party vendors to manage external system configurations and licensing
  • Build strong working relationships and collaborate with other Information Systems team members and all Stego employees

Requirements

  • Bachelor’s degree in related field or equivalent experience (required)
  • 3+ years of Information Systems experience (minimum, required)
  • Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.)
  • Strong PowerShell experience
  • Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware
  • Basic network administration knowledge, especially in Unifi environments
  • Experience with remote support tools
  • Experience with PC hardware setup, repair, and component replacement
  • Experience with automation tools like Power Automate and AutoHotkey
Benefits
  • health insurance
  • vision insurance
  • dental insurance
  • health reimbursement
  • lifestyle spending
  • flexible spending accounts
  • 401(k) with a company match offering
  • life insurance
  • discretionary bonus
  • sick leave
  • parental leave
  • vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
O365 applicationsPowerShelltroubleshootingnetwork administrationautomation toolsPC hardware setuphardware repaircomponent replacementremote supportdevice configuration
Soft skills
collaborationrelationship buildingcommunication
Certifications
Bachelor’s degree
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