IT Support, Help Desk

Stego Industries, LLC

IT Support & Help Desk role at Stego providing first point of contact for technical inquiries. Responsible for troubleshooting, onboarding, and collaborating with the Information Systems team.

Posted 6/10/2026full-timeSan Clemente • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

ATS Keywords

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Hard Skills

O365 applicationsPowerShelltroubleshootingnetwork administrationhardware repairsremote supportMicrosoft Azuredevice setupMFA resetOffice 365 admin tasks

Soft Skills

relationship buildingcommunicationteam contributionproblem-solvingcustomer service

Tools & Technologies

AteraSplashtopUnifiWindowsiOSAndroidSharePointTeamsExchangeOutlook

Certifications & Qualifications

A+Net+Sec+AZ900SC900MS900

Industry Keywords

Information SystemsIT supportonboardingoffboardingexternal system configurations

Tech Stack

Tools & technologies

AndroidAzureFirewallsiOS

About the role

Key responsibilities & impact

Serve as the first point of contact for all IT support requests
Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange.
Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks and optimize workflows
Handle the onboarding/offboarding of employees, reset MFA and configure new hardware
Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues
Assist users with setting up devices, perform hardware repairs, and administer network access points and firewalls
Work with third-party vendors to manage external system configurations and licensing
Build strong working relationships and positively contribute to the culture and atmosphere of the subdivision.

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent experience (required)
4+ years of Information Systems experience (minimum, required)
Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.).
Strong PowerShell experience
Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware
Basic network administration knowledge, especially in Unifi environments
Experience with remote support tools
Experience with Microsoft Azure Environments
A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus.

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Health reimbursement accounts
Flexible spending accounts
401(k) with a company match offering
Sick leave
Parental leave
Vacation
Discretionary incentive bonus
Company contribution to health insurance premiums
Lifestyle Spending Account (annualized value $1,500)
Early-out Fridays at 3pm in 2026