On-Site Technical Support, L2

Stefanini LATAM

On-Site Technical Support L2 role at Stefanini maintaining global IT systems and providing 3rd level support.

Posted 5/25/2026full-timeMiguel Hidalgo • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Implement and maintain Aumovio's global System and Security Management Solutions
3rd level support tasks for SSM team related topics
Responsible for operational tasks & documentation within the SSM area
Knowledge management and knowledge transfer to local IT Administrator community
Troubleshooting, incident and problem management in the SSM area
Improvement of existing management systems

Requirements

What you’ll need

Well organized technical planning and problem-solving skills
Coordination skills
Have ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach
High motivation to work in a challenging, global acting and multicultural team
Fluent in English (German a plus)
Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)
Working knowledge of ITIL with respect to Incident and Change Management
Computer Science or equivalent studies minimum (Bachelor's Degree needed)
Good knowledge of Microsoft Windows clients (7/8/10) and Windows Server (2008/2012/2016)
Good knowledge of Oracle Database
Scripting knowledge is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Stefanini LATAM Website LinkedIn All Job Openings 10,000+ employees Founded 1987 🤖 Artificial Intelligence 🔒 Cybersecurity ☁️ SaaS Artificial Intelligence
Cybersecurity
SaaS Stefanini LATAM is a technology solutions provider with over 30 years of experience in digital transformation. The company focuses on integrating innovative technological solutions for businesses to enhance their operational models and customer experiences through automation, artificial intelligence, cybersecurity, and data analytics. Stefanini collaborates with clients to identify opportunities for optimization and growth, ensuring that businesses can adapt to the evolving digital landscape effectively. On-Site Technical Support, L2 🔥 10 minutes ago 🏢🏡 Miguel Hidalgo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required Oracle Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Implement and maintain Aumovio's global System and Security Management Solutions
3rd level support tasks for SSM team related topics
Responsible for operational tasks & documentation within the SSM area
Knowledge management and knowledge transfer to local IT Administrator community
Troubleshooting, incident and problem management in the SSM area
Improvement of existing management systems 🎯 Requirements
Well organized technical planning and problem-solving skills
Coordination skills
Have ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach
High motivation to work in a challenging, global acting and multicultural team
Fluent in English (German a plus)
Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)
Working knowledge of ITIL with respect to Incident and Change Management
Computer Science or equivalent studies minimum (Bachelor's Degree needed)
Good knowledge of Microsoft Windows clients (7/8/10) and Windows Server (2008/2012/2016)
Good knowledge of Oracle Database
Scripting knowledge is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT operationWindows platformsActive DirectorySoftware DeploymentITILIncident ManagementChange ManagementMicrosoft Windows clientsWindows ServerOracle Database

Soft Skills

technical planningproblem-solvingcoordinationcreativitytimelinesscost-effectivenessmotivationteamworkcommunicationknowledge transfer

Certifications

Bachelor's Degree