Technology Project Consultant – Mid-level
Stefanini Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DAC
About the role
- Management of implementation, expansion and scaling projects for Call Center and Service Desk operations.
- Involvement in infrastructure projects and new enterprise solutions.
- Preparation of project scope, schedules, budgets and executive reports.
- Leading kickoff and follow-up meetings with technical teams, clients, vendors and stakeholders.
- Management of project timelines, costs, risks, quality and communications.
Requirements
- Degree in Business Administration, Information Technology, Project Management or related fields.
- Experience in IT project management.
- Basic knowledge of Call Center solutions (ACD, dialers, IVR, recorders, front-ends, Omnichannel and RPAs).
- Microsoft Office 365 (Excel and PowerPoint) and Microsoft Project.
- Intermediate Spanish (communication).
- Project management certifications.
- Knowledge of PMI methodologies and agile methods.
- Intermediate English (desired).
- MBA in Project Management.
Benefits
- Meal allowance or meal voucher
- Discounts on courses, university programs and language schools
- Stefanini Academy — platform with free, up-to-date online courses and certification
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Discounts and perks club at top retailers and service providers
- Travel club
- Pet care partnership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT project managementCall Center solutionsACDdialersIVRrecordersOmnichannelRPAsPMI methodologiesagile methods
Soft skills
communicationleadershiporganizational skills
Certifications
Project management certificationsMBA in Project Management