Stefanini Brasil

Technology Project Consultant – Mid-level

Stefanini Brasil

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

DAC

About the role

  • Management of implementation, expansion and scaling projects for Call Center and Service Desk operations.
  • Involvement in infrastructure projects and new enterprise solutions.
  • Preparation of project scope, schedules, budgets and executive reports.
  • Leading kickoff and follow-up meetings with technical teams, clients, vendors and stakeholders.
  • Management of project timelines, costs, risks, quality and communications.

Requirements

  • Degree in Business Administration, Information Technology, Project Management or related fields.
  • Experience in IT project management.
  • Basic knowledge of Call Center solutions (ACD, dialers, IVR, recorders, front-ends, Omnichannel and RPAs).
  • Microsoft Office 365 (Excel and PowerPoint) and Microsoft Project.
  • Intermediate Spanish (communication).
  • Project management certifications.
  • Knowledge of PMI methodologies and agile methods.
  • Intermediate English (desired).
  • MBA in Project Management.
Benefits
  • Meal allowance or meal voucher
  • Discounts on courses, university programs and language schools
  • Stefanini Academy — platform with free, up-to-date online courses and certification
  • Mentoring
  • Benefits club for medical consultations and exams
  • Health insurance
  • Dental insurance
  • Discounts and perks club at top retailers and service providers
  • Travel club
  • Pet care partnership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT project managementCall Center solutionsACDdialersIVRrecordersOmnichannelRPAsPMI methodologiesagile methods
Soft Skills
communicationleadershiporganizational skills
Certifications
Project management certificationsMBA in Project Management