Technical Onboarding Manager

Steer Health

Onboarding Manager deploying AI-native solutions at Steer Health, facilitating quick customer integration. Collaborating cross-functionally to ensure quality and timely implementations for healthcare clients.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems.
Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers.
Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live.
Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready.
Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests.
Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.

Requirements

What you’ll need

3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company.
Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies.
Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required.
Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers.
Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred. Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control.

Benefits

Comp & perks

● Competitive base salary commensurate with experience
● Full benefits package (medical, dental, vision)
● High-autonomy environment with direct access to executive leadership
● Structured operating cadence with clear goals, metrics, and career growth targets
● Work that touches 19M+ patients — the mission is real

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer onboardingimplementation managementtechnical project managementsoftware deploymentAPI documentationEHR integrationstelephony integrationsGantt chartsprocess improvement

Soft Skills

customer communicationdecision makingprioritizationcross-functional collaborationproblem solvingadaptabilityleadershiporganizational skillstrainingfeedback incorporation

Certifications

PMP