Technical Program Manager
Steer Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Making sure implementations actually succeed
- Driving teams through ambiguity and tight deadlines
- Escalating early, solving fast, and never letting issues linger
- Acting as the operational backbone of our largest and most strategic accounts
- Own end-to-end implementation success from contract to stable production
- Personally accountable for timelines, quality, and client satisfaction
- Drive aggressive go-live schedules while managing risk and dependencies
- Anticipate problems before they impact customers and escalate early
- Work directly with the CEO on critical client programs and escalations
- Translate executive priorities into operational execution across teams
- Provide clear, data-driven updates on risks, delivery status, and outcomes
- Act as the single point of accountability across:
- - Engineering
- - Product
- - Integrations
- - Customer Success
- - Sales (handoff and scope control)
- Break silos and drive alignment when priorities conflict
- Ensure product gaps, integration blockers, and resourcing issues are surfaced and resolved quickly
- Lead implementations involving:
- - EHR systems (Epic, Cerner, Athena, Meditech, Allscripts, etc.)
- - HL7, FHIR, APIs, and healthcare data pipelines
- Validate workflow automation designs across scheduling, intake, referrals, and care coordination
- Ensure data accuracy, reliability, and compliance in all integrations
- Build and enforce:
- - Implementation playbooks
- - Checklists
- - Acceptance criteria
- - Go-live readiness standards
- Track every dependency, configuration, and integration milestone
- Obsess over details that impact patient experience and provider workflows
- Work inside sprint cycles and release calendars with engineering
- Drive backlog prioritization tied to client commitments
- Coordinate releases, hotfixes, and phased rollouts
- Balance speed with stability in production systems
- Thrives in startup environments with chaos, speed, and pressure
- Is comfortable saying “this is not acceptable” when delivery is at risk
- Can hold senior engineers, product leaders, and clients accountable respectfully but firmly
- Is deeply detail-oriented and uncomfortable with ambiguity left unresolved
- Treats customer outcomes as personal responsibility
- This is not a role for someone who only tracks tasks — this is for someone who makes things happen.
Requirements
- 10–15+ years of healthcare IT or healthcare SaaS delivery experience
- Deep hands-on experience with:
- - EHR integrations
- - HL7, FHIR, APIs
- - Healthcare workflow implementations
- Proven success leading complex enterprise healthcare implementations
- Strong technical fluency and ability to work directly with engineering teams
- Exceptional executive-level communication and client management skills
- Track record of delivering under tight deadlines and high visibility.
- Startup or scale-up SaaS experience in healthcare or enterprise software
- Prior experience acting as an “implementation partner” or delivery owner
- Agile, PMP, or SAFe certifications
- Cloud platforms: AWS, Azure, or GCP
- Experience building implementation teams or delivery frameworks from scratch
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EHR integrationsHL7FHIRAPIshealthcare workflow implementationsimplementation playbooksworkflow automation designsdata accuracyintegration blockersbacklog prioritization
Soft skills
accountabilitycommunicationclient managementproblem-solvingdetail-orientedleadershipadaptabilityrisk managementcollaborationtime management
Certifications
AgilePMPSAFe