Steer Health

Project Manager – Healthcare Implementations

Steer Health

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
  • Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
  • Translate client needs into actionable plans for internal teams
  • Ensure timelines, specifications, and client expectations are clearly communicated and met
  • Coordinate training, onboarding, and change management activities
  • Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
  • Clarify technical requirements and business logic to both technical and non-technical stakeholders
  • Facilitate backlog prioritization, feature requests, and real-time feedback loops
  • Ensure alignment across teams to deliver consistent outcomes
  • Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
  • Assist in designing and validating automated healthcare processes using Steer Health’s platform
  • Identify opportunities for automation, integration, and operational improvement within client environments
  • Support configuration reviews and acceptance testing before go-live
  • Create and manage project plans, milestones, and implementation dashboards
  • Track risks, issues, scope changes, and dependencies
  • Proactively escalate and resolve blockers
  • Ensure all deliverables meet quality, compliance, and client satisfaction standards
  • Build strong client trust through transparency and responsiveness
  • Conduct regular status calls and progress reports with key stakeholders
  • Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement

Requirements

  • Required QualificationsExperience & Industry Knowledge
  • - 10+ years of project/program management experience in healthcare technology implementations (EHR, clinical workflows, practice management, patient engagement, CRMs, automation platforms)
  • - Proven track record managing complex implementations with U.S. healthcare clients
  • - Strong understanding of healthcare operations, clinical and administrative workflows
  • Technical Aptitude
  • - Comfortable with technical concepts including APIs, integrations, data flows, backend processes, and automation logic
  • - Experience working alongside Engineering and Product teams to translate business requirements into technical specifications
  • - Familiarity with workflow automation platforms and logic design
  • Project Management Skills
  • - Excellent project planning, organization, and execution capabilities
  • - Strong risk, scope, and stakeholder management experience
  • - Experience with project tracking tools (Jira, Asana, Smartsheet, etc.)
  • Communication & Collaboration
  • - Exceptional verbal and written communication skills
  • - Ability to communicate complex technical details to business stakeholders and vice versa
  • - Strong collaborator who fosters cross-team alignment
  • Preferred Qualifications
  • - Experience with healthcare automation or AI workflows
  • - Prior exposure to implementations of patient engagement or intake automation platforms
  • - Understanding of healthcare compliance frameworks (HIPAA, privacy/security practices)
  • - Experience in SaaS B2B Healthcare technology companies
Benefits
  • **Benefits**
  • - Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
  • - High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
  • - Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
  • - Flexibility: Fully remote role with flexible hours and strong autonomy
  • - Career Growth: Significant opportunity to grow your career as Steer scales
  • - Insurance - Health, Dental and Vision

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementhealthcare technology implementationsEHRclinical workflowspractice managementpatient engagementAPIsintegrationsworkflow automationautomation logic
Soft skills
communicationcollaborationorganizationexecutionrisk managementstakeholder managementtransparencyresponsivenessproblem-solvingclient trust