Steel Point Solutions

Analyst

• Conduct thorough analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Gather and document requirements from stakeholders to understand process needs and challenges.
• Develop and design optimized business processes and workflows that align with organizational objectives.
• Create process models and documentation to guide implementation and ensure clarity.
• Identify and recommend technological or procedural solutions to improve business processes.
• Collaborate with IT and other departments to develop and implement process improvement solutions.
• Lead or support the implementation of process changes and improvements, ensuring minimal disruption to business operations.
• Manage change initiatives, including communication, training, and support to facilitate adoption of new processes.
• Establish metrics and key performance indicators (KPIs) to monitor the effectiveness of process improvements.
• Analyze performance data to assess the impact of changes and identify further areas for enhancement.
• Foster a culture of continuous improvement by identifying opportunities for ongoing process optimization.
• Implement best practices and industry standards to ensure processes remain effective and efficient.
• Work closely with business leaders, project managers, and other stakeholders to ensure alignment and support for process improvement initiatives.
• Facilitate workshops and meetings to gather feedback and drive collaborative problem-solving.
• Create and maintain detailed documentation of business processes, improvements, and results.
• Prepare and present reports on process performance and improvement initiatives to stakeholders.

Steel Point Solutions

Performance Analyst

Process Improvement Subject Matter Expert – Program/Office