Steel Point Solutions

Advisor

• Serve as the primary accessibility advisor and client success partner for multiple client accounts.
• Build and maintain strong client relationships by understanding business needs, priorities, and accessibility goals.
• Provide strategic guidance on digital and organizational accessibility, including compliance obligations, risk areas, and improvement opportunities.
• Advise clients on accessibility standards and best practices, including Section 508, WCAG, ADA, and other applicable accessibility requirements.
• Partner with internal and external stakeholders to develop remediation strategies and implementation plans.
• Translate technical accessibility concepts into clear, client-friendly recommendations for both technical and non-technical audiences.
• Monitor client satisfaction, identify areas for service improvement, and proactively address concerns.
• Prepare reports, presentations, status updates, and recommendations for client meetings and leadership briefings.
• Stay current on evolving accessibility standards, regulations, tools, and industry practices.
• Collaborate across teams to ensure consistent, high-quality service delivery and client success outcomes.

Accessibility Advisor