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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving product adoption for technical API-driven solutions, with a strong focus on revenue expansion and customer success in the healthcare software sector.
Highest-signal resume keywords
Customer Success ManagementAPI Product SupportHealthcare Software SalesContract NegotiationCRM Pipeline Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quota-Carrying SalesAccount ManagementSales EngineeringTechnical ValidationRevenue Expansion Strategies
Soft Skills
Exceptional OrganizationResponsivenessResourcefulnessSelf-MotivationInitiative
Tools & Technologies
CRM SoftwareSlackZoomData Analytics Tools
Industry Keywords
Healthcare ExperiencePayersProvidersRCM BusinessesEHR Systems
About the role
Key responsibilities & impact- Serve as the primary commercial point of contact for a book of Stedi’s fastest-growing customers
- Manage a CRM pipeline covering upsells, cross-sells, renewals, and transaction-usage growth
- Bring revenue-expansion opportunities from ideation through execution
- Identify expansion use cases and support customers through technical validation
- Address pricing and contractual blockers and ensure successful product adoption
- Interface daily with executive leaders, product managers, engineers, and operations teams via Slack, Zoom, email, and in-person meetings
- Surface product- and payer-level usage insights to address barriers to product adoption
- Collaborate with solutions engineering, payer operations, data analytics, and leadership on customer engagements
- Develop one-off strategies and tactics to ensure customer success, expand relationships, and identify additional ways to work together
- Build and maintain long-term customer relationships
Requirements
What you’ll need- 4+ years of quota-carrying sales, account management, sales engineering, or customer success experience
- Strong track record supporting customers adopting and using technical API-driven products
- Experience getting contracts signed
- Previous healthcare experience, specifically at software companies selling to payers, providers, RCM businesses, and EHR/practice management systems
- Comfortable working with, selling, and supporting technical API products
- Ability to become an expert in Stedi’s products, services, and roadmap
- Exceptional organization, responsiveness, and thoroughness while managing multiple open threads
- Ability to become the customer’s trusted advisor and help customers innovate on the platform
- Resourcefulness, self-motivation, self-discipline, and willingness to take initiative
- Ability to work with urgency in a fast-paced organization
- For US-based applicants, current authorization to work in the United States is requested in the application
- For US-based applicants, disclosure of whether a visa will be required to continue working in the United States is requested in the application
Benefits
Comp & perks- $150K–$190K annual OTE compensation range, inclusive of base salary and sales commissions or bonus target
- Remote work option in the USA
- Hybrid work option in NYC
- Opportunity to work with a lean, fast-growing company backed by $142 million in funding
