Stealth Startup

Client Success Operations Specialist

Stealth Startup

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Serve as an operational partner to the Client Success team, ensuring client work and timelines move forward smoothly.
  • Coordinate key onboarding and operational tasks such as physician matching, APP collaborations, and documentation preparation.
  • Manage incoming client tickets and requests, ensuring issues are addressed promptly and accurately.
  • Research operational questions, regulatory requirements, and internal processes to help resolve client issues.
  • Track multiple client tasks simultaneously and ensure deadlines and deliverables are met.
  • Collaborate with Client Success, Compliance Ops, Partnerships, and BizOps teams to move client work forward and resolve blockers.
  • Maintain strong attention to detail across documentation, operational processes, and client deliverables.
  • Identify operational bottlenecks and contribute to improving internal workflows over time.

Requirements

  • 2-4 years of experience in customer success, support, operations, project management or similar client-facing roles, where you’ve demonstrated strong problem-solving and execution.
  • Excellent spoken and written communication skills.
  • Operationally excellent, with a high daily output and precision in execution.
  • Strong attention to detail, independence, and good judgment, with a track record of getting the details right.
Benefits
  • Highly competitive salary and stock option grants (we want you to share in our growth).
  • Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)
  • Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
  • Work from home, remote job, with flexibility.
  • Paid holidays and vacation time; paid sick time.
  • HMO coverage; we prioritize your health and well-being.
  • Culture of mentorship, learning, independence, and critical thinking.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingexecutioncommunicationattention to detailindependencegood judgment