Stealth Startup

Senior Customer Success Manager, LATAM

Stealth Startup

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Job Level

Senior

About the role

  • Own the relationship with our largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.
  • Lead regular meetings with our key clients to strengthen the relationship, understand evolving needs, and drive long-term success.
  • Own important cross-functional projects - you’ll be working closely with members of the leadership team to scale our business.
  • Contribute to building rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
  • Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.
  • Inspire the team with the example of your mentorship, drive, grit, empathy, and high-velocity execution.

Requirements

  • Operational excellence: You have an extremely high volume of what you get done on any given day.
  • Excellent leadership skills and demonstrated ability to inspire a team.
  • Talent magnetism: exceptional people want to work with you.
  • Strong attention to detail and track record for getting the details right.
  • Self-motivated, resourceful and quick to take initiative in ambiguous situations.
  • Interest in working in healthcare and helping healthcare innovation flourish.
  • Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.)
  • Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
  • An eye for identifying process improvement opportunities and creative ways to better structure operations.
  • 2-5+ years of experience in customer success or related roles.
Benefits
  • Highly competitive salary and stock options (we want you to share in our growth)
  • Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)
  • Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).
  • Work from home, remote job, with flexibility.
  • Paid Time Off: Vacation days and paid holidays.
  • Comprehensive health plans so you feel your best.
  • Culture of mentorship, learning, independence, and critical-thinking.
  • This role has a preference for Eastern Time (EST) hours (but there can be some flexibility there)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipmentorshipempathyattention to detailself-motivationresourcefulnessinitiativeprocess improvementteam inspirationproblem-solving