Stealth Startup

Customer Success Manager

Stealth Startup

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team.
  • Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
  • Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us.
  • Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders.
  • Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.
  • Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support.
  • Handle escalated concerns with empathy and efficiency, working to resolve issues quickly
  • Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.
  • Drive process improvements to enhance client onboarding and long-term success.

Requirements

  • Experience in client relationship management, customer success, operations, or similar client-facing roles, where you have demonstrated strong problem-solving, communication, and relationship-building skills.
  • Excellent spoken and written communication skills.
  • Operationally excellent, with a high daily output and precision in execution.
  • Strong attention to detail and track record for getting the details right.
Benefits
  • Highly competitive salary and stock option grants (we want you to share in our growth).
  • Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)
  • Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
  • Work from home, remote job, with flexibility.
  • Paid holidays and vacation time; paid sick time.
  • HMO coverage; we prioritize your health and wellbeing.
  • Culture of mentorship, learning, independence, and critical-thinking.
  • This role operates in Eastern Time (EST) hours.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingcommunicationrelationship-buildingattention to detailempathycollaborationclient engagementprocess improvementtrust-buildingoperational excellence