Care Support Specialist – Inpatient Consultations
Steadfast Health
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
- Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
- Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
- Collect and verify patient insurance information to support coverage confirmation and care coordination
- Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
- Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
- Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
- Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
- Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards
Requirements
- High school diploma or equivalent required
- Prior experience in healthcare operations, care coordination, or administrative support preferred (especially in behavioral health or SUD care)
Benefits
- Comprehensive medical, dental, and vision insurance for you and your family.
- 401(k) match up to 5% to help you invest in your future.
- 100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.
- Generous PTO, floating paid holidays, and paid volunteer days
- Access to Earned Wages: Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.
- Re-Fuel Days: Take four paid days each year to recharge — for mental health, rest, or continuing education.
- Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.
- Team Connection: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.
- Growth Opportunities: Cross-training and advancement pathways to Senior CSS and other clinical roles, with an annual CEU stipend, and training in trauma-informed and addiction-focused care.
- Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHRpatient chart managementinsurance verificationscheduling coordinationdocumentation qualitycare coordinationoutbound patient outreachworkflow managementdata trackingmedical history documentation
Soft Skills
communicationcollaborationorganizational skillsadaptabilityproblem-solvingprofessionalismefficiencyprioritizationteamworkcustomer service
Certifications
high school diplomahealthcare operations certificationcare coordination certification