Customer Support Agent

Stay Group

Customer Support Agent for Stay Group, an innovative marketing company. Engage in live chats and emails to assist customers in a remote work environment.

Posted 4/17/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with a large volume of live chats and emails.
Provide accurate, reliable, and comprehensive information to customers.
Adhere to communication procedures, instructions, and policies.
Support other business units by communicating with customers and documenting customer inquiries.
Manage complaints and provide appropriate problem resolutions within established deadlines.

Requirements

What you’ll need

English language at an Upper-intermediate level.
Proactive approach.
Sense of responsibility and ability to work in a team.
Resilience and good communication skills.
Passion for the customer service industry and the ability to work in different shifts.
Positive attitude towards gambling.
Nice to have: Experience in customer support/sales/ fields.

Benefits

Comp & perks

Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

proactive approachsense of responsibilityteamworkresiliencecommunication skillspassion for customer servicepositive attitude