Stay AI

Customer Success Associate

Stay AI

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Partner with merchants to help them launch, manage, and grow their subscription programs using Stay
  • Provide hands-on support with feature setup, configuration, and ongoing optimization
  • Answer technical and non-technical questions and guide merchants on platform best practices
  • Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features
  • Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience
  • Identify opportunities to help merchants improve subscription performance and reach their goals
  • Document insights and contribute to improving internal processes and resources

Requirements

  • 1+ years of experience working in the Shopify ecosystem (for example: at a Shopify brand, Shopify app partner, or supporting ecommerce merchants)
  • Exposure to subscriptions, ecommerce operations, or merchant support
  • Strong communication skills and comfort working directly with customers
  • A proactive, problem-solving mindset and the ability to troubleshoot issues independently
  • Attention to detail and the ability to manage multiple customer needs at once
  • Ability to manage multiple customer needs, prioritize effectively, and collaborate across teams
  • Interest in building a career in Customer Success within a SaaS environment
Benefits
  • Massive opportunity: Help build the partnership motion at a fast-scaling SaaS company
  • Real product-market fit: Stay AI solves urgent problems for fast-growing brands
  • Elite team: Work alongside humble professionals who know how to win
  • Impact: You’ll be a foundational part of a high-performance Customer Success org
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Shopify ecosystemsubscriptionsecommerce operationsmerchant support
Soft Skills
communication skillsproblem-solving mindsetattention to detailability to manage multiple customer needscollaboration