Technical Support Administrator

STAXO Group

Technical Support Administrator providing remote IT support and administration for a UK-based company. Managing helpdesk tickets, supplier coordination, and ensuring service delivery standards.

Posted 6/15/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 7,500 - ZAR 10,000 per monthWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for helpdesk tickets and support enquiries
Assign, manage, and monitor tickets through Freshdesk
Monitor helpdesk performance and provide regular reporting
Assist with purchasing IT equipment and software
Follow up on supplier orders and delivery timelines
Coordinate with vendors regarding hardware replacements and warranty claims
Respond to customer enquiries professionally and efficiently
Maintain detailed records of customer interactions, troubleshooting activities, and issue resolutions
Create and update technical documentation and support procedures
Escalate technical issues and coordinate with internal teams

Requirements

What you’ll need

Minimum 2 years' experience in technical support, helpdesk, or IT administration
Strong administration and organisational skills
Proficiency in Microsoft Excel, Word, Outlook, and Teams
Excellent written and verbal communication skills
Strong customer service skills
Ability to prioritise workload and work effectively under pressure
High attention to detail and strong problem-solving skills

Benefits

Comp & perks

Fully remote position
40 days paid holiday annually
Supportive team environment with opportunities to grow and develop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthelpdeskIT administrationtroubleshootingtechnical documentationticket management

Soft Skills

administration skillsorganisational skillswritten communicationverbal communicationcustomer service skillsproblem-solving skillsattention to detailability to prioritise workloadwork effectively under pressure