Statusphere

Customer Success Manager

Statusphere

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere.
  • Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities.
  • Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals.
  • Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams.
  • Manage renewals, expansions, and accurate forecasting for all assigned accounts.
  • Help shape the product roadmap by gathering and sharing customer requests/insights.
  • Develop scalable best practices, educational materials, and training resources to enhance client retention & success.
  • Lead consultations and one-on-one demos to educate customers on platform features.
  • Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers.
  • Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty.
  • Contribute to building scalable processes and frameworks that support Customer Success and platform growth.
  • Leverage strong project management skills to ensure seamless campaign execution.
  • Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.

Requirements

  • 3-5+ years of experience in B2B SaaS customer success, account management, or consulting, working with mid-market or large consumer brands.
  • 3+ years of experience in influencer marketing, social media marketing, or digital advertising.
  • A strategic, data-driven mindset with a proven track record of driving customer adoption, retention, and expansion revenue.
  • Strong business acumen and the ability to understand customer needs, industry trends, and marketing strategies.
  • Excellent communication and presentation skills, with the ability to establish credibility with executives.
  • Ability to travel.
  • AI-fluent: you already use AI in your daily workflow for tasks like reporting, automation, presentations, or client communication.
  • A proactive problem-solver who identifies challenges and develops solutions to drive customer success.
  • Experience forecasting renewals and expansions while managing a book of business at scale.
  • Highly organized with the ability to manage multiple clients and priorities in a fast-paced startup environment.
  • Collaborative, self-motivated, coachable, and resilient - always striving for excellence and thrives in a dynamic, evolving environment.
  • Passion for innovation and a deep interest in influencer marketing, social commerce, and consumer trends.
Benefits
  • Medical, Dental, and Vision insurance benefits
  • Unlimited PTO + paid holidays
  • 4% 401(k) match
  • Work from anywhere – fully remote flexibility
  • Paid parental leave
  • Employee stock options
  • Opportunities for growth & leadership in a fast-growing company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSinfluencer marketingsocial media marketingdigital advertisingdata-driven mindsetcustomer adoptioncustomer retentionforecastingproject managementclient communication
Soft Skills
strong business acumenexcellent communication skillspresentation skillsproactive problem-solverhighly organizedcollaborativeself-motivatedcoachableresilientpassion for innovation