Account Manager
STATSports
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve as the lead point of contact for all customer account management matters.
- Provide Sport Science consultancy to clients.
- Build and maintain strong, long lasting client relationships.
- Ensure clients are using most up to date products, and are fully trained on every aspect of the system.
- Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives.
- Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
- Recording interactions with clients daily to create a timeline of service provided.
- Visit clients throughout the year to ensure client’s needs and objectives are being met.
- Prepare reports on account status.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with sales team to identify and grow opportunities within territories.
- Deliver online and onsite demonstrations of STATSports’ new products and services products, to prospective clients and existing customers.
- Be an advocate for our brand and products, live the STATSports Values
- Contribute to internal projects, led by the R&D team which may involve, data collection, analysis and presentation of results.
- Relay ideas/suggestions for new features and system improvements, gathered from clients to the development team.
- Represent STATSports at external engagements.
Requirements
- Essential Sports and Exercise Sciences degree or equivalent
- Minimum 1-year experience working within the elite sporting industry
- Demonstrated understanding and application of effective service and selling strategies.
- Ability to travel 30-40% of the time.
- Eligible to work in the United States.
- Experience working with GPS
- Fluency in Spanish
- Background in sports performance, across various levels and disciplines.
Benefits
- 31 days leave (inclusive of 10 federal days)
- Length of Service Awards beginning at 2 years
- Retirement Plan
- Medical, Dental & Vision cover
- Sickness Pay
- Enhanced Maternity & Paternity Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sports and Exercise Sciences degreeGPS experiencedata collectiondata analysispresentation of resultsservice strategiesselling strategies
Soft skills
client relationship managementcommunicationproblem-solvingcollaborationadvocacyreport preparation