Statflo

Operations

• Acquire and maintain deep knowledge of custom configurations for largest customers
• Investigate technical customer issues and triage complex requests
• Work closely with internal teams on new programs and updates
• Identify trends and knowledge gaps for Strategic Accounts team
• Pull and send advanced reports for select customers
• Build and manage results dashboards for customer business reviews
• Collaborate with internal stakeholders to identify customer trends, risks, and opportunities
• Assist with configuration changes and backend updates for strategic accounts
• Provide general support to Strategic Account Managers

Customer Operations Analyst