State Street

Head of Technology Client Engagement Manager, SVP

State Street

full-time

Posted on:

Location Type: Office

Location: Boston • Connecticut • Massachusetts • United States

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Salary

💰 $225,000 - $337,500 per year

Job Level

Lead

About the role

  • lead the creation and execution of a centralized, unified client engagement operating model
  • accountable for transforming fragmented client engagement practices into a single organization that delivers clear ownership
  • establish governance, decision rights, and escalation models for client lifecycle management
  • eliminate duplication, inconsistency, and fragmented ownership in client engagement teams
  • provide executive oversight of complex, high-impact client engagements and escalations
  • own the client feedback and insights agenda, ensuring feedback is systematically analysed and translated into tangible change
  • report progress and outcomes to senior leadership using agreed KPIs
  • support consistent client interactions and modernise sales and deal support
  • define and track enterprise-level KPIs to evidence impact

Requirements

  • leadership experience driving large-scale, multi-year transformation across complex client-facing organisations
  • proven success of operating model simplification and centralisation at enterprise scale
  • extensive experience in client engagement, relationship management, or service-led business models
  • strong executive presence with the ability to influence across business, technology and client stakeholders
  • comfortable owning ambiguity while delivering decisive transformation
Benefits
  • generous medical care
  • insurance and savings plans
  • flexible Work Programs
  • wealth of development programs and educational support
  • paid-time off including vacation, sick leave, short term disability, and family care responsibilities
  • Employee Assistance Program
  • incentive compensation including eligibility for annual performance-based awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client engagement operating modelclient lifecycle managementKPI trackingoperating model simplificationcentralisationtransformation management
Soft Skills
leadershipinfluenceexecutive presencerelationship managementdecision makinganalytical thinkingadaptability