Primary System Analyst, Assistant Vice President
State Street
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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Job Level
Tech Stack
About the role
- working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
- periodic out of hours support and/or weekend work
- Occasional travel to customer sites may be required for planning and review meetings.
Requirements
- Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service.
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred.
- Minimum of 3+ years’ relevant industry experience
Benefits
- generous medical care
- insurance and savings plans
- flexible Work Program
- wealth of development programs and educational support
- paid volunteer days
- matching gift program
- access to employee networks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Charles River IMSMS SQL ServerOracleSybasedatabase configurationapplication performance tuningdisaster recoveryscriptingXMLjob scheduling
Soft Skills
customer servicetechnical troubleshootinginterpersonal communicationverbal communicationwritten communicationproblem resolutioncollaborationprocess improvementclient managementteamwork