State Street

Primary Systems Analyst

State Street

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

MS SQL ServerOracleServiceNowSQL

About the role

  • Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce
  • Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships
  • Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing
  • Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support
  • Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes
  • Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts
  • Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow)
  • Automate database refreshes from Production to Test and support on-demand refresh requests
  • Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes
  • Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance
  • Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates)
  • Provide support for lower environments for internal CRD usage and client testing prior to production deployment
  • Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports
  • Join problem management calls and ensure case hygiene across all tickets
  • Design, test, and deploy automated import/export/reporting processes tailored to client needs

Requirements

  • Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred)
  • Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration
  • Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes
  • Excellent customer service, troubleshooting, and communication skills (verbal and written)
  • Ability to collaborate across internal teams and external vendors to deliver seamless client service
  • Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred
  • Minimum 3+ years of relevant industry experience
Benefits
  • Generous medical care
  • Insurance plans
  • Savings plans
  • Flexible Work Program
  • Development programs
  • Educational support
  • Paid volunteer days
  • Matching gift program
  • Employee networks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Charles River IMSMS SQL ServerOracleSybasedatabase configurationdatabase administrationscriptingXMLjob schedulingsystem monitoring
Soft Skills
customer servicetroubleshootingcommunicationcollaboration