Responsible for partnering with GlobalLINK, Engineering, FX, and Markets stakeholders to understand, analyze, and document business and technical requirements for GL Pay.
Manage GL Pay workstreams across engineering, onboarding, product, QA, and core corporate functions.
Work with GlobalLINK and Markets product managers, FX SMEs, engineering leads, onboarding teams, and clients to create detailed business and functional requirements for GL Pay enhancements and integrations.
Translate business needs into clear user stories, acceptance criteria, workflow charts, sequence diagrams, and screen mockups.
Partner with Engineering & QA to define and review test cases, participate in sprint planning, validate system behavior, and ensure features meet defined business needs.
Track, manage, and resolve defects during UAT and production phases; support release readiness and post‑release validations.
Document and track production incidents, ensure appropriate escalation paths, monitor resolution progress, and contribute to post‑implementation reviews.
Maintain GL Pay documentation including workflow diagrams, operating models, requirements, release notes, and implementation guides.
Monitor workstream progress, identify risks or blockers, publish progress updates, and recommend mitigation actions.
Communicate and collaborate effectively across FX, Markets, Engineering, Risk, Legal, Operations, and platform teams (Fund Connect, TradeNexus, FX Connect).
Facilitate structured reviews of project plans to ensure timelines are met, scope is clearly communicated, and decisions are documented.
Display a culture of individual ownership and accountability.
Demonstrate the highest standards of the Code of Conduct in day‑to‑day behavior.
Provide timely and accurate management information to support decision‑making.
Support a strong Risk Excellence culture across GlobalLINK and Markets.
Adhere to delegation limits, documentation standards, and required escalation procedures to ensure compliance with internal and external obligations.

Requirements

Bachelors degree; Masters preferred
5–8+ years as a Business Analyst, Systems Analyst, or Product Analyst in financial services, preferably FX, payments, or electronic trading.
Understanding of cross-border payments, FX settlement workflows, beneficiary management, treasury operations, and related exception processes.
Experience working directly with software engineering teams in Agile (scrum) environments.
Strong ability to diagnose technical and business issues and drive efficient resolutions.
Advanced proficiency with MS Office (Excel, PowerPoint, Visio) and Atlassian suite (JIRA, Confluence).
Familiarity with FIX, SWIFT, and/or API‑based integrations beneficial.

Benefits

insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
401K with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysistechnical requirementsuser storiesacceptance criteriaworkflow diagramstest casesUATAgilecross-border paymentsFX settlement workflows

Soft Skills

communicationcollaborationproblem-solvingownershipaccountabilityrisk managementdecision-makingdocumentationfacilitationmonitoring

Certifications

Bachelor's degreeMaster's degree