Associate Consultant – Officer, Charles River Development
State Street
full-time
Posted on:
Location Type: Office
Location: Burlington • Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $70,000 - $118,750 per year
About the role
- Respond to requests for technical assistance via phone, email or in-person (remotely or on-site)
- Under the Implementation Manager's direct supervision, deliver quality, timely and effective results on requirements gathering, documentation, workflow analysis and design, configuration, test case development, unit testing and prototyping
- Diagnose software issues and recommend the appropriate solution
- Engage as a billable team member on 2-3 full-cycle functional or technical implementation projects by participating in client meetings on site; attending internal meetings, end-user prototyping and training; and assisting with other assigned tasks
- Engage as a team member by "shadowing" assigned staff on 1-2 implementation or upgrade projects
- Analyze problems, answer questions and provide training related to the software
- Follow a standard set of procedures when responding to customer requests or inquiries
- Conduct research on questions and issues using available information resources and other product specialists
- Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer
- Develop in depth knowledge of the following modules in the application: Blotter, Manager Workbench, Compliance and Post Trade
- Develop technical skills to conduct data mapping, upgrades and basic interface configuration
- Complete other related tasks as assigned
Requirements
- Bachelor degree or higher from a leading college or university
- Course of study in Computer Science, Engineering, Analytical Finance, Economics or other technical or analytical fields of study; Bachelor's degree in Computer Science highly preferred
- Interest, exposure, background and/or internship experience in financial/software services industry
- Associates must be willing to travel on average 30- 40% to customer sites as a full time Implementation or Technical Implementation Consultant
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements gatheringdocumentationworkflow analysisdesignconfigurationtest case developmentunit testingprototypingdata mappinginterface configuration
Soft Skills
communicationproblem-solvingteam collaborationcustomer servicetraininganalytical thinkingattention to detailtime managementadaptabilityinterpersonal skills