State Street

Primary Systems Analyst, Assistant Vice President

State Street

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Job Level

Lead

Tech Stack

MS SQL ServerOracleServiceNowSQL

About the role

  • Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.
  • Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.
  • Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.
  • Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.
  • Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.
  • Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.
  • Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).
  • Automate database refreshes from Production to Test and support on-demand refresh requests.
  • Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.
  • Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.
  • Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).
  • Provide support for lower environments for internal CRD usage and client testing prior to production deployment.
  • Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.
  • Join problem management calls and ensure case hygiene across all tickets.
  • Design, test, and deploy automated import/export/reporting processes tailored to client needs.

Requirements

  • Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred)
  • Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration
  • Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes
  • Excellent customer service, troubleshooting, and communication skills (verbal and written)
  • Ability to collaborate across internal teams and external vendors to deliver seamless client service
  • Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred
  • Minimum 3+ years of relevant industry experience.
Benefits
  • Flexible work-life support
  • Paid volunteer days
  • Inclusive development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Charles River IMSMS SQL ServerOracleSybaseXMLscriptingjob schedulingsystem monitoringdatabase configurationdatabase administration
Soft skills
customer servicetroubleshootingcommunicationcollaborationincident managementproblem managementclient relationship managementanalytical skillsorganizational skillsleadership