Motor Vehicle Direct Client Service Specialist I

State of Vermont

Motor Vehicle Direct Client Service Specialist I working in a fast-paced environment for the Vermont Department of Transportation. Responsibilities include managing customer service for high volume mail and paperwork.

Posted 4/18/2026full-timeMontpelier • Vermont • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $34 per hourWebsite

About the role

Key responsibilities & impact

Fast-paced position in the Mail Processing Unit that requires dealing with large volume of mail on a daily basis.
Able to work independently and make informed decisions.
Position may be required to lift 15-25 pounds.
Perform several job duties within several different units possibly in the same day.
Travel to other offices with minimal notice to assist when staffing shortages occur.

Requirements

What you’ll need

Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs.
Six (6) months or more of work experience in the Vermont Department of Motor Vehicles.
Ability to process large amounts of mail and paperwork.
Excellent customer service skills.

Benefits

Comp & perks

80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

independent decision makingcustomer servicepublic contact