Provide technical assistance and high-level customer service to employers, apprentices, intermediaries and educational institutions to ensure effective operation and expansion of the Registered Apprenticeship (RA) program
Proper registration of programs, evaluation and monitoring of program standards and maintaining program records
Maintain a caseload of apprenticeship programs and provide support through all phases of program management
Develop and maintain effective working relationships with key stakeholders with diverse interests
Attend meetings and travel to regional offices and out-of-state meetings as required
Requirements
Attention to detail for tracking apprentices, compliance requirements, and program documentation
Proficiency with Microsoft Word, Excel, PowerPoint, online meetings, and professional email correspondence
Strong organizational and time management skills to handle multiple programs and deadlines
Ability to explain program requirements and processes in simple terms
Customer-service mindset - approachable, helpful, and solution-oriented
Ability to create & utilize templates, form letters, & processes for repetitive tasks
Attendance at a wide range of meetings requires that private means of transportation be available and may require work outside of normal office hours
Travel to regional offices, meetings held both in and out-of- state, may be required
Bachelor's degree OR Associates degree AND five (5) years or more of professional level experience OR High School diploma AND seven (7) years or more of professional level experience