Motor Vehicle Direct Client Service Specialist I
State of Vermont
full-time
Posted on:
Location Type: Office
Location: Bennington • Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $34 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for customer service and examiner work for the Department of Motor Vehicles.
- Duties include conducting road and CDL written examinations.
- Process registrations, license renewals, new licenses, duplicates, non-driver identifications, and proper calculation and collection of fees.
Requirements
- Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.
- OR Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.
- The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate.
- The incumbent will be proficient in license or registration.
- The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency.
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceroad examinationsCDL written examinationslicense renewalsregistration processingfee calculationnon-driver identification processingtransaction processing
Soft skills
public contactefficiencyattention to detail