Customer Service Level 2 Agent

State of North Carolina

Customer Service Level 2 Agent addressing taxpayer inquiries and ensuring compliance with Revenue Laws. Position involves answering calls, emails, and resolving correspondence in North Carolina Department of Revenue.

Posted 7/25/2026full-timeWake County • North Carolina • 🇺🇸 United StatesJunior💰 $45,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, both written and verbal, while effectively managing high-volume inquiries and resolving taxpayer concerns. Proficient in understanding and applying tax laws and policies in a professional environment.

Highest-signal resume keywords

Associate’s Degree In Business AdministrationAccounting ExperienceTax Law KnowledgeWritten And Verbal CommunicationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax LawsAccounting PrinciplesRefund ProcessingPayment PlansAccount AdjustmentsWord Processing Proficiency

Soft Skills

Clear CommunicationProfessional BehaviorConflict Resolution

Tools & Technologies

Computer Proficiency

Industry Keywords

High-Volume Telephone QueueTaxpayer AssistanceCorporate TaxFranchise TaxSales And Use Tax

About the role

Key responsibilities & impact

Consistently answer incoming calls via a high-volume telephone queue
Resolve incoming correspondence via written letters or email
Answer questions from taxpayers regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws

Requirements

What you’ll need

Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment, or an equivalent combination of education and experience.
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers

Benefits

Comp & perks

Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Twelve paid holidays per year
Fourteen vacation days per year which increase with length of service
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program