Customer Service Representative

State of North Carolina

Customer Service Representative providing support for vessel registration, licenses, and permits at North Carolina Wildlife Resources Commission. Involves responding to inquiries and managing transactions in customer support services.

Posted 6/26/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $39,244 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Provide tier two customer support for vessel registration and titling and hunting, trapping, and fishing license and regulation questions. Customer support is provided by telephone, email, mail and in-person.
Provide technical and administrative support for Wildlife Service Agents and other agency partners utilizing the GONC system.
Research and resolve GONC system issues including operating system and transactional errors, and financial and reporting discrepancies.
Manage the daily review and analysis of all incoming transactions to ensure all licenses, permits, registrations, and titles are issued in compliance with North Carolina general statutes and administrative code.

Requirements

What you’ll need

high school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Experience responding to high volume customer inquiries.
Experience interpreting and communicating detailed instructions, processes, or regulatory information in a professional manner.
Experience assisting customers by phone, email, and in-person.
Experience in a call center environment.
Experience reviewing documentation for accuracy.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account State of North Carolina Website LinkedIn All Job Openings 10,000+ employees Founded 1789 🏛️ Government Government State of North Carolina is the official government of the U. S. state of North Carolina and operator of the nc. gov portal, providing centralized information, services, and resources for residents, businesses, and visitors. The site publishes news and press releases, offers access to state agencies and directories, and provides guidance on topics such as health and social services, transportation, taxes, voting, education, employment, and public safety. It also hosts alerts, guidance (e. g. , fraud warnings, REAL ID information), and links to state programs and services. Customer Service Representative Job not on LinkedIn 🔥 1 hour ago 🏢 Raleigh – Onsite 💵 $39.2k - $50k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide tier two customer support for vessel registration and titling and hunting, trapping, and fishing license and regulation questions. Customer support is provided by telephone, email, mail and in-person.
Provide technical and administrative support for Wildlife Service Agents and other agency partners utilizing the GONC system.
Research and resolve GONC system issues including operating system and transactional errors, and financial and reporting discrepancies.
Manage the daily review and analysis of all incoming transactions to ensure all licenses, permits, registrations, and titles are issued in compliance with North Carolina general statutes and administrative code. 🎯 Requirements
high school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Experience responding to high volume customer inquiries.
Experience interpreting and communicating detailed instructions, processes, or regulatory information in a professional manner.
Experience assisting customers by phone, email, and in-person.
Experience in a call center environment.
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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportadministrative supportissue resolutiontransaction analysisdocumentation review

Soft Skills

communicationproblem-solvingattention to detailprofessionalisminterpersonal skills

Certifications

high school diplomaGeneral Educational Development (GED)