Consultant

• The CQI Specialist works within the Policy and Training Unit of the Child Support Program's Central office in Raleigh, NC
• Monitor, train, and provide or arrange technical assistance to the county child support programs
• Responsible for working with the county in improving their program and directing the CQI process
• On and off-site consultation, review of records, and review of data related to performance measures and other metrics
• Building professional relationships to improve outcomes for adults, children, and families while remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and Policies
• Provide oversight of county administration including:
• Act as the primary contact for counties
• Provide technical assistance to counties
• Provide basic system functionality guidance to counties
• Oversee Program Performance including:
• Utilizing county specific and regional data to identify areas of improvement
• Conduct regionalized supervision by monitoring programs, providing feedback, and conducting IRS inspections
• Utilize county specific and regional data regarding program performance measures to identify areas of deficiency or non-compliance and develop a continuous quality improvement plan

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