Regulatory Specialist I

State of Florida

Regulatory Specialist supporting Florida Medicaid field-office administration and recipient services. Managing personnel records, budgets, complaints, inventory, reporting, and public inquiries for AHCA.

Posted 8/13/2026full-timeFort Myers • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $34,760 - $45,188 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicaid programs, regulations, and administrative functions, with strong skills in communication, problem-solving, and maintaining confidentiality. Proficient in managing multiple tasks, preparing reports, and coordinating with various stakeholders to ensure efficient office operations.

Highest-signal resume keywords

Medicaid RegulationsMicrosoft Office SuiteAdministrative FunctionsEffective CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative WorkData ReviewBudget CompilationExpenditure TrackingRecords RetentionComplaint ManagementReport PreparationConfidentiality MaintenanceTask PrioritizationInformation Evaluation

Soft Skills

Effective CommunicationProfessionalismRelationship BuildingIndependenceComposure Under Pressure

Tools & Technologies

My Florida Market PlaceP-CardWeb-Based ResourcesDatabase Management

Certifications & Qualifications

State and National Criminal History Background Screening

Industry Keywords

Medicaid ProgramsConsumer Complaint ProgramPublic RelationsPersonnel ActivitiesFlorida Medicaid Laws

About the role

Key responsibilities & impact

Serve as a primary contact for enrolled Medicaid recipients and community members with Medicaid questions and concerns
Perform confidential administrative functions related to monthly expenditures, personnel activities, and inventory of equipment and supplies
Serve as personnel liaison and maintain local administrative files for field office personnel
Coordinate with Human Resources to resolve personnel questions and issues
Maintain inventory and initiate office supply orders through My Florida Market Place or P-Card
Compile budget information and review monthly expenditure and encumbrance reports
Oversee office operations involving telephones, office equipment, vendors, landlords, and local IT
Track field-based activities, update databases, and prepare reports
Assist with redacting data for public records requests
Review data and prepare reports related to Medicaid complaints and fair hearings
Provide backup clerical coverage, including reception, telephone routing, and mail processing
Monitor MCOC task and public inboxes in a backup capacity
Assess new complaint submissions, identify duplicates, and assign complaints within established timeframes
Maintain expenditure logs, complete monthly reconciliation sheets, and resolve discrepancies with finance and accounting
Coordinate travel arrangements, reimbursement requests, and P-Card requests
Maintain current knowledge of Florida Medicaid programs, laws, regulations, statutes, rules, and SMMC provisions
Assist with annual records retention and disposition activities
Perform other duties as assigned

Requirements

What you’ll need

Two years of professional experience in administrative work, professional regulation, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations
Ability to communicate effectively, verbally and in writing
Ability to determine work priorities, assign work, and ensure timely completion of assignments
Ability to maintain composure and professionalism when interacting with distressed or angry individuals
Ability to maintain strict confidentiality of personnel, performance, disciplinary, and related matters
Ability to solve problems and make timely decisions
Ability to work independently
Ability to travel with or without accommodation
Knowledge of English language structure, spelling, composition, and grammar
Skill in establishing and maintaining effective working relationships
Skill in identifying, locating, evaluating, and using information effectively
Skill in managing and organizing multiple work tasks while meeting deadlines
Skill in reviewing, correcting, and synopsizing written grammar
Skill in understanding and applying Medicaid rules, regulations, policies, and procedures
Skill in using basic computer software, web-based resources, and supporting tools
Skill in using Microsoft Office Suite
Skill in accurately completing detailed forms, web entries, and documents
Must successfully complete State and National criminal history background screening before employment
Must comply with applicable drug-free workplace reasonable-suspicion drug testing requirements

Benefits

Comp & perks

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts
Veterans’ Preference for eligible candidates
Reasonable accommodation for candidates with disabilities