Administrative Secretary

State of Florida

Administrative Secretary supporting Florida DCF hearing requests and case records remotely. Processing correspondence, emails, documents, and case-management updates for vulnerable families.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in clerical and administrative tasks, including case management and correspondence handling, while ensuring compliance with applicable laws and regulations. Capable of utilizing the ACCESS Florida system for eligibility determinations and maintaining accurate records.

Highest-signal resume keywords

Clerical DutiesCase Management SystemACCESS Florida SystemEligibility DeterminationsRecord Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesCase ManagementDocument PreparationEmail Correspondence ManagementRecord KeepingData EntryMail ProcessingEligibility DeterminationDocument UploadingCase Closure

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsTime ManagementInterpersonal Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Public Assistance ProgramsFlorida StatutesCriminal History ScreeningSelective Service RegistrationDirect Deposit Program

About the role

Key responsibilities & impact

Perform routine clerical and administrative duties
Enter and timely set up hearing requests in FLORIDA and/or the office case management system
Draft, prepare, and distribute notices, correspondence, meeting notes, and reports
Organize, maintain, file, and attach paper and electronic records
Process and manage email correspondence throughout the day
Review and properly route incoming and outgoing mail
Update the case management system
Convert and upload documents so Hearing Officers have current case information
Record Petitioner and Respondent contacts in the case management system
Close cases in the system
Answer routine correspondence
Compile and maintain lists and records
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent experience in public assistance programs
Experience making eligibility determinations for applicants of public assistance
Experience utilizing the ACCESS FLORIDA system preferred
Candidate Profile/application must be completed in its entirety
Include supervisor names and phone numbers for all periods of employment
Account for and explain any gaps in employment
Experience, education, training, knowledge, skills, abilities, and pre-qualifying-question responses must be verifiable
Do not use “See Resume” in place of entering work history
Must be a U.S. citizen or lawfully authorized alien worker
Successful completion of State and National criminal history/background screening before employment
Screening in accordance with Chapters 435 and, if applicable, 408, Florida Statutes
Male candidates born on or after October 1, 1962, must be registered with Selective Service or have a Letter of Registration Exemption
Enrollment in the State of Florida Direct Deposit Program within the first 30 calendar days of appointment
Subject to reasonable-suspicion drug testing
Ability to perform job tasks in accordance with applicable laws, rules, regulations, policies, and state and federal requirements

Benefits

Comp & perks

Highly competitive State of Florida total compensation package
Employee benefits detailed at www.mybenefits.myflorida.com
Growth opportunities and training
Opportunities for advancement and professional development
Direct Deposit Program
Reasonable accommodation under the Americans with Disabilities Act
Drug-Free workplace