Staff Assistant

State of Florida

Staff Assistant supporting Florida Commission on Human Relations housing discrimination investigations. Processing case correspondence, maintaining records, and assisting complainants, respondents, and investigators.

Posted 8/11/2026full-timeTallahassee • Florida • 🇺🇸 United StatesLead💰 $34,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administrative support, including case management, customer service, and maintaining confidentiality. Proficient in organizing records and communicating effectively with diverse stakeholders.

Highest-signal resume keywords

Case ManagementCustomer ServiceRecords ManagementProfessional CommunicationData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecords ManagementOffice Software ApplicationsBusiness CorrespondenceCase Notification ProcessingConfidentiality RequirementsInvestigative DocumentationTracking Information VerificationOrganizing RecordsMaintaining Electronic Records

Soft Skills

Attention to DetailProfessional CommunicationAbility to Work IndependentlyAbility to Adapt to Changing NeedsAbility to Manage Multiple Assignments

Tools & Technologies

Electronic Case Management SystemsDocument Tracking Systems

Certifications & Qualifications

Level Two Background Screening

Industry Keywords

Fair HousingCivil Rights Complaint ProcessesConfidential Information HandlingAgency ProceduresCustomer Inquiries

About the role

Key responsibilities & impact

Provide administrative support to Housing Investigative staff by processing certified mail, fax requests, and case-related correspondence
Generate, process, and distribute case notification documents and correspondence to complainants, respondents, and other parties
Respond to public inquiries regarding alleged housing discrimination and provide information about agency processes and procedures
Advise complainants, respondents, and authorized representatives regarding agency jurisdiction, applicable laws, procedures, and rules
Provide case status updates in accordance with agency procedures and confidentiality requirements
Coordinate with medical providers and external parties to confirm receipt of investigative forms and documentation
Verify USPS tracking information and confirm receipt of initial complaint notifications
Maintain and update information in electronic case management and document tracking systems
Organize, upload, maintain, and retrieve case-related records and documentation

Requirements

What you’ll need

High school diploma or equivalent and two years of secretarial or clerical work experience
College education from an accredited institution may substitute at the stated rate for required work experience
Vocational/technical training in secretarial science or office/business studies may substitute at the stated rate for required work experience
Knowledge of customer service and telephone etiquette
Knowledge of records management and confidentiality requirements
Knowledge of business correspondence and office software applications
Knowledge of fair housing or civil rights complaint processes
Skill in customer service and professional communication
Skill in organizing and maintaining records and documents
Skill in accurate data entry and attention to detail
Skill in managing multiple assignments and deadlines
Skill in handling confidential information professionally
Ability to communicate clearly with the public and staff
Ability to explain agency procedures and processes
Ability to maintain accurate electronic records
Ability to prioritize work and adapt to changing needs
Ability to work independently and as part of a team
Ability to follow policies, procedures, and supervisory direction
Selected candidate must successfully pass a level two background screening, including fingerprinting
Male applicants born on or after October 1, 1962, must be registered with the Selective Service System or have a Letter of Registration Exemption
Applicants must comply with applicable drug-free workplace testing requirements

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Training and development opportunities
Veterans’ Preference in employment for eligible candidates
Reasonable accommodation for candidates with disabilities