Eligibility Specialist II

State of Florida

Eligibility Specialist II reviewing case work for various public assistance programs. Coaching staff and ensuring compliance with eligibility determination processes.

Posted 7/29/2026full-timeTallahassee • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eligibility determination for public assistance programs, with strong capabilities in coaching and mentoring staff. Proficient in analyzing complex cases and utilizing mainframe systems for data management.

Highest-signal resume keywords

Eligibility DeterminationCoaching And MentoringMainframe Computer SystemsCase AnalysisPublic Assistance Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility DeterminationData AnalysisCase ReviewPolicy KnowledgeMainframe Data Manipulation

Soft Skills

CoachingMentoringCommunication

Tools & Technologies

Mainframe Computer SystemsSoftware Applications

Industry Keywords

Public Assistance ProgramsEligibility SpecialistCustomer ServiceCounselingInsurance Processing

About the role

Key responsibilities & impact

reviews and approves case work processed for eligibility of various public assistance programs;
coaches and mentors unit staff;
completes special projects needing a higher level of policy knowledge.
Reviews and analyzes forms, applications, documents or other information to make eligibility determinations.
Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.
Plans, evaluates, guides and coaches staff as required.
Reviews and analyzes error-prone and complex cases to assist entry level staff.

Requirements

What you’ll need

Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
Minimum of one year of processing experience in the ESS program as an Eligibility Specialist I
OR have an associate’s degree.
OR 60 semester or 90 quarter hours of college can substitute for the experience.

Benefits

Comp & perks

Bi-Lingual Applicants are Welcomed
This position is eligible to Telework provided Teleworking requirements are met and a Telework agreement is approved.
Background screening requirement as per Florida Department policies.
Support for further learning and development opportunities.