Senior Human Services Program Specialist

State of Florida

Senior Human Services Program Specialist enhancing health care delivery through Florida Medicaid. Researching Medicaid issues and providing technical assistance to recipients and providers.

Posted 7/25/2026full-timeJacksonville • Florida • 🇺🇸 United StatesSenior💰 $1,637 - $2,128 per biweeklyWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medicaid policy and customer service, with strong abilities in research, problem-solving, and effective communication. Proficient in utilizing various computer programs to support Medicaid recipients and providers in a fast-paced environment.

Highest-signal resume keywords

Medicaid Policy KnowledgeCustomer Service ExperienceResearch and Problem-SolvingTechnical AssistanceComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CreativityFlexibilityInnovationTeam Collaboration

Tools & Technologies

ExcelOutlookWord

Industry Keywords

MedicaidState StatutesCode of Federal RegulationsManaged CareCommunity Outreach

About the role

Key responsibilities & impact

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.
This position is responsible for researching and responding to Medicaid issues, concerns, and complaints, as well as providing technical assistance to help recipients and providers understand Medicaid coverage policy and assure that recipients receive proper care as set forth in State Statutes, rules, policies, and Code of Federal Regulations.
Coordinates with Medicaid recipients, providers, policy staff, plan management staff, and Statewide Medicaid Managed Care (SMMC) plans as needed to research and resolve assigned Medicaid managed care issues.
Receives, researches, and responds to special assignments regarding questions and priority issues on behalf of Medicaid recipients and providers.
Contacts constituent to obtain information. Researches, resolves, and responds to issues, making appropriate referrals as needed.
Completes assessments of newly assigned issues in the complaint module to confirm issues were entered correctly.
Represents the Agency on government and community partnerships, community outreach events, and Secret Shopper assignments.
Performs other duties as assigned.

Requirements

What you’ll need

Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.
Moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word, etc., including quick and accurate typing/keyboarding skills.

Benefits

Comp & perks

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts