Computer & Info Systems Manager I – Desktop Services Manager

State of Florida

Desktop Services Manager overseeing a team in IT support at Florida Department of Financial Services. Focusing on operational excellence and customer service in technology delivery.

Posted 7/25/2026full-timeTallahassee • Florida • 🇺🇸 United StatesSeniorLead💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing Microsoft Windows desktop environments and endpoint management technologies, while leading a team to improve service delivery processes and operational efficiency. Proficient in developing operational plans and managing budgets, with a strong focus on collaboration and communication with stakeholders.

Highest-signal resume keywords

Team LeadershipMicrosoft Windows Desktop ManagementEndpoint Management TechnologiesService Request Ticket Tracking SystemsPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information TechnologyComputer ScienceComputer Programming PrinciplesService Request Ticket TrackingMicrosoft OfficeMicrosoft OutlookActive DirectoryWSUSSCCMWindows Operating Systems

Soft Skills

CoachingMentoringClear CommunicationRelationship BuildingTeamwork

Industry Keywords

Enterprise Desktop OperationsService DeliveryContinuous ImprovementDisaster ResponsePerformance Metrics

About the role

Key responsibilities & impact

Lead and supervise a team of Desktop Services professionals.
Provide coaching, mentoring, and performance management for technical staff.
Oversee enterprise desktop operations, endpoint management, and service delivery.
Manage Microsoft Windows desktop environments and endpoint management technologies.
Collaborate with business partners to identify technological needs and deliver effective solutions.
Develop operational plans and manage budget resources.
Improve service delivery processes through performance metrics and continuous improvement.
Coordinate with vendors and internal technical teams to ensure reliable technology services.
Evaluate operational issues and implement effective solutions.
Support disaster response activities when required.

Requirements

What you’ll need

Eight (8) years of professional experience in Information Technology or Computer Science
Proficient in the English Language
Knowledge of the principles, practices, and techniques of computer programming and/or computer system analysis.
Knowledge and experience with service request ticket tracking systems.
Knowledge and use of Microsoft Products (Office, Outlook, Internet Explorer, Active Directory, WSUS (Windows Server Update Services), SCCM (Services and System Center Configuration Manager), Windows 7/2000/XP/Vista, etc.).
Knowledge of key departmental stakeholders.
Ability to convey information clearly and concisely to groups or individuals either verbally or in writing.
Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork.

Benefits

Comp & perks

Competitive salary
Health insurance
Paid time off
Professional development opportunities