Distributed Computer Systems Specialist

State of Florida

Providing technical assistance to users at Florida Fish and Wildlife Conservation Commission. Resolving computer problems and assisting with installations and repairs across various locations.

Posted 7/25/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical assistance and support for Microsoft Windows and Office 365 products, along with strong troubleshooting skills for personal computer hardware and software. Capable of managing installations, repairs, and inventory of computer equipment while ensuring effective communication with users.

Highest-signal resume keywords

Desktop Support ExperienceMicrosoft Windows SupportOffice 365 SupportTroubleshooting SkillsScripting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceHardware InstallationSoftware InstallationComputer DiagnosticsTroubleshootingInventory ManagementIncident Management TrackingTesting and MonitoringUser Training Development

Soft Skills

Customer ServiceCommunication

Tools & Technologies

Office Productivity SoftwareNetworkingVideo ConferencingOperating Systems

Industry Keywords

Technical SupportComputer SystemsPeripheral EquipmentSurplus Equipment Procedures

About the role

Key responsibilities & impact

This is work providing technical assistance to computer system users.
Incumbent answer questions or resolve computer problems for clients in person, via telephone or from remote locations.
Incumbent may also assist in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems.
Incumbent is responsible for PCs across the state and will need to travel to various Commission locations to perform duties.
Performs installation and repair of hardware, software, and peripheral equipment following design or installation specifications.
Responsible for keeping an inventory of computer equipment and software in assigned area.
Assists clients with procedures for surplus computer equipment.
Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues.
Process and track workload using the agency incident management tracking system.
Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
Enters commands and observes system functioning to verify correct operations and detect errors.
Prepares evaluations of software and hardware and submits recommendations to management for review.
May take a lead role in the planning, testing and implementation of major projects under the supervision of management.
Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
Works directly with hardware and software manufacturers to resolve major problems.
May develop training materials and procedures and conduct training programs.
Prepares administrative and purchasing reports as required.

Requirements

What you’ll need

Experience in desktop support providing customer service, supporting Microsoft Windows and Office 365 products.
Two years of work experience troubleshooting personal computer hardware and software.
Scripting knowledge preferred.

Benefits

Comp & perks

Eligible OPS positions and qualifying applicants may enjoy top-tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions.
Health Premiums $25.00- Single / $90.00- Family Biweekly
Low Cost $25,000 Life Insurance
OPS FICA Alternative Retirement Plan
On the Job Trainings
Family and Medical Leave Act (FMLA)