Network Systems Analyst

State of Florida

Network Systems Analyst responsible for technical and administrative work in technology systems and networks for Florida Health Department. Provide customer service and technical support with daily travels required.

Posted 7/22/2026full-timeTallahassee • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $42,600 - $44,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer service, network administration, and support for distributed computer systems, ensuring effective communication and problem resolution for end-users. Proficient in monitoring and enhancing hardware and software performance while maintaining high customer satisfaction.

Highest-signal resume keywords

Windows-Based Workstation SupportNetwork AdministrationTechnical Customer ServiceTroubleshooting Hardware and SoftwareEnd-User Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportNetwork Wiring and CablingConfiguration File EditingDistributed Computer SystemsDiagnostic Software Usage

Soft Skills

Effective CommunicationCustomer Service OrientationMotivating and Instructing OthersProblem-SolvingCoordination of Work Assignments

Tools & Technologies

Ticket-Based Support SystemsVirtual MachinesVoice and Data Network DevicesWi-Fi/LAN/WANSecurity and Monitoring Systems

Industry Keywords

Technical SupportUser ComplianceSystem StandardsData ProcessingCustomer Satisfaction

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

This position is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Leon County Health Department (Leon CHD) and Capital Consortium Information Technology Regional Office
Customer Satisfaction: The incumbent will always come to work and exhibit an attitude of friendliness and eager customer service towards all employees and act respectfully and courteously to fellow employees
This position will require daily travel up to 75% of the time
Provide technical customer service focused the needs of the client and the satisfaction of the customer services
Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades
Edits and modifies configuration files for the distributed computer operating systems software, application software, and the communications with other computers, printers, and other peripheral equipment
Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs
Act as the Network administrator for the regional infrastructure
Provide Tier II administration for all physical and virtual machines that host service essentials to the operation of the department
Provide support to voice and data network devices for phone, fax, Wi-Fi/LAN/WAN and redundant connections as well as other devices such as camera systems, security, and monitoring systems
This position participates in data processing technical work installing, implementing maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems
Conducts on-site systems reviews to evaluate user compliance to system standards and procedures
Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes
Conducts on-going support to identify methods/technical for improving the use of existing hardware, software, and documentation
Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements
Other duties as assigned

Requirements

What you’ll need

Minimum 2 years of hands-on desktop support experience supporting Windows-based workstations in a business environment
2 years of Direct end-user interaction (in person and remote) and use of ticket-based support (incident + service requests)
Knowledge of computer environments, network wiring and cabling
Knowledge of processing operations, procedures, and problem-solving techniques
Ability to monitor and resolve problems with network
Ability to coordinate work assignments
Ability to communicate effectively
Ability to motivate and instruct others on procedures, policies, and security of network

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!