Office Automation Specialist I

State of Florida

Technical assistance role supporting the Florida Department of Health in Pasco County. Providing support for computer hardware and software, resolving issues for clients in person and remotely.

Posted 7/15/2026full-timeHudson • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $34,760 - $37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical assistance and support for computer systems, including installation, maintenance, and troubleshooting of hardware and software. Proficient in managing help desk operations and maintaining compliance with desktop system health standards.

Highest-signal resume keywords

Technical AssistanceHelp Desk OperationsCompTIA A+ CertificationOperating System InstallationHardware Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer TroubleshootingSoftware InstallationHelp Ticket ManagementOffice Automation SystemsDesktop System Compliance

Soft Skills

Customer ServiceCommunication

Certifications & Qualifications

CompTIA A+ Certification

Industry Keywords

Information TechnologyComputer ScienceDesktop SystemsTechnical Support

About the role

Key responsibilities & impact

Provide technical assistance for all internal DOH staff
Monitor incoming phone calls and electronic communications channels
Answer questions or resolve computer problems for clients in person, via telephone or using remote methods
Maintain help ticket records for all customer interactions
Prepare new or repurposed computer workstations by installing operating systems and software applications
Install and perform minor repairs to hardware, software, and peripheral equipment
Develop instructions on use of office automation systems
Maintain surveillance of desktop systems’ health and compliance.

Requirements

What you’ll need

Must have a valid FL Driver’s License
Must have reliable transportation
Associate’s Degree in Computer Science, Information Technology, or related fields preferred
CompTIA A+ Certification preferred
Ability to lift up to 50 lbs. and reaching, bending, stretching, twisting, and stooping.

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!