Office Automation Specialist II

State of Florida

Office Automation Specialist II providing desktop support and technical assistance to users for the Florida Department of Health. Responsibilities include maintaining computer systems, inventory, and providing customer service support.

Posted 7/9/2026full-timeSt. Petersburg • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $38,700 per yearWebsite

About the role

Key responsibilities & impact

Provides technical assistance, customer service and guidance to users utilizing 'standard' and 'non-standard' information system hardware and software.
Supports the use of office automation software, e-mail, computers and associated peripherals.
Maintains up-to-date technical knowledge of all microcomputer hardware and software resources within Management Systems and applies knowledge gained through experience and training.
Performs installation, relocation, and testing of 'standard' and 'non-standard' computer software, hardware and associated peripherals and miscellaneous support items.
Maintains a complete accurate inventory of all hardware and software resources within the agency.
Coordinates moves, distribution of new software and hardware throughout the agency.
Performs minimal repairs on label printers, network printers, and desktop printers.
Troubleshoots & documents procedures for installation of new software or hardware.
Performs related duties and responsibilities as required to achieve the overall mission of the department.

Requirements

What you’ll need

Minimum: 1 to 3 years professional work experience in a technical support help desk environment or some technical schooling with IT Certifications.
1 to 3 years professional work experience supporting desktop computers & Windows 10 or some technical schooling with IT Certifications.
Valid State of Florida Driver’s License
Ability to lift or move equipment in excess of 50 lbs
Preferred: 1 or more years’ experience working with computer imaging software.
1 or more years of experience working with active directory.
Some technical schooling or IT Certifications
Any technical certifications including Microsoft, Cisco, A+, Network + etc.

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportDesktop SupportHardware InstallationSoftware InstallationTroubleshootingInventory ManagementPrinter RepairOffice Automation SoftwareComputer Imaging SoftwareWindows 10

Soft Skills

Customer ServiceCommunicationProblem-Solving

Certifications

Microsoft CertificationCisco CertificationA+ CertificationNetwork+ Certification