Case Processing Manager I

State of Florida

Supervisor managing Child Support case processing team at Florida Department of Revenue. Overseeing operations and developing plans for efficiency in Largo, Florida.

Posted 7/8/2026full-timeLargo • Florida • 🇺🇸 United StatesJunior💰 $49,793 - $60,231 per yearWebsite

About the role

Key responsibilities & impact

Managing a team of 8-10 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement, and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.

Requirements

What you’ll need

Currently employed with the Florida Department of Revenue.
One year of experience processing Child Support cases in a government or private program.
One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
One year of experience reviewing and applying policies and procedures.
One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Benefits

Comp & perks

health insurance
life insurance
tuition waivers
paid sick and personal leave
10 paid holidays annually
retirement savings
vision and dental insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational PlanningResource ManagementBusiness Requirement AnalysisOn-The-Job TrainingPolicy Application

Soft Skills

Interpersonal CommunicationProblem SolvingReport WritingPublic Speaking