Operations Analyst II – Help Desk Technician

State of Florida

Operations Analyst II providing help desk technical support for the Florida Department of Health. Resolving business office technical issues and improving operational efficiency.

Posted 6/3/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $36,317 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team
Serve as a business and systems information conduit between the stakeholders, internal and external customers, system administrators, and technology and support teams
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between system usability and business needs
Assist with asset management and annual property inventory
Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details
Facilitates system quality assurance testing; and coordinate with internal and external stakeholders to ensure that deliverable ticket resolution deadlines are met
Perform other work-related duties as required

Requirements

What you’ll need

Minimum of three years working in a helpdesk ticketing system
Strong Analytical Skills
Knowledge of document management systems
Experience with ticket management systems
Experience with Microsoft Office Suite
Ability to communicate technical issues, risks, and approaches to non-technical staff
Strong business communication skills, both verbally and in writing
Ability to troubleshoot technical problems and/or implement design changes
Ability to facilitate meetings
Ability to work effectively in a team environment
Process management skills
Ability to negotiate and resolve conflict
Political awareness
Ability to read and comprehend Statutes and Rules
Ability to evaluate information gathered from multiple sources and break down high-level information into details

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

helpdesk ticketing systemdocument management systemsticket management systemsMicrosoft Office Suitetroubleshootingprocess management

Soft Skills

analytical skillsbusiness communicationteamworkconflict resolutionpolitical awarenessfacilitation