State of Florida

Regulatory Specialist I

State of Florida

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • 🇺🇸 United States

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Salary

💰 $37,866 per year

Job Level

JuniorMid-Level

About the role

  • Handle day-to-day confidential administrative duties for the field office related to monthly expenditures, personnel activities, and inventory of equipment and supplies.
  • Process and distribute incoming and outgoing mail.
  • Complete travel authorization requests.
  • Order supplies via MyFloridaMarketPlace.
  • Complete Human Resources Personnel Liaison duties.
  • Maintain an inventory of supplies and equipment.
  • Perform other related duties as assigned.
  • Serve as point of contact within the Bureau of Medicaid Recipient and Provider Assistance for providers, recipients, and community members.
  • Report to the Agency for Health Care Administration Orlando Medicaid Office; work hours Monday - Friday 8:00 AM - 5:00 PM.
  • Travel as required (1-25%).
  • This position is not a remote or telework position.

Requirements

  • Two years of professional experience in administrative work, professional regulation, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations.
  • Moderate experience and abilities using different computer programs such as Excel, Outlook, and Word, etc., including quick and accurate typing/keyboarding skills. (preferred)
  • Ability to communicate effectively, verbally and in writing.
  • Ability to determine work priorities, assign work and ensure proper completion of work assignments within established timeframes.
  • Knowledge of, or ability to learn, Contact Center policies and procedures.
  • Ability to maintain composure and act in a professional manner when interacting with distressed and/or angry individuals.
  • Ability to maintain strict confidentiality of all personnel, performance, disciplinary and related matters.
  • Ability to solve problems and make decisions in a timely manner.
  • Ability to work independently.
  • Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Skill in establishing and maintaining effective working relationships with others.
  • Skill in managing and organizing multiple work tasks simultaneously while maintaining a satisfactory work product and meeting all required deadlines.
  • Skill in reviewing, correcting and synopsizing written grammar.
  • Skill in understanding and applying applicable Medicaid rules, regulations, policies and procedures.
  • Skill in utilizing different types of technologies to find/access information, including (but not limited to); basic Computer Software Programs, web-based resources and supporting tools.
  • Skill in utilizing Microsoft Office Suite.
  • Skill to accurately complete detailed forms, web-entries and documents, with no mistakes, typos or miscalculations.
  • Ability to travel with or without accommodations (1-25%).
  • Must successfully complete State and National criminal history check (background screening) as a condition of employment.
Benefits
  • Health insurance (i.e., individual and family coverage)
  • Life insurance; $25,000 policy is free plus option to purchase additional life insurance
  • Dental, vision and supplemental insurance
  • State of Florida retirement options, including employer contributions
  • Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
  • Ability to earn up to 104 hours of sick leave annually
  • Nine paid holidays and 1 personal holiday each year
  • Opportunities for career advancement
  • Tuition waivers (accepted by major Florida Colleges/universities)
  • Student loan forgiveness opportunities (eligibility required)
  • Training opportunities
  • Flexible Spending Accounts
  • Shared Savings Program for select medical services
  • Lower copays for prescription drugs
  • Health and Wellness discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative workcustomer relationsproblem solvingdata entryconfidentialitytime managementgrammar reviewMedicaid regulationsinventory managementtravel authorization
Soft skills
effective communicationcomposure under pressureindependencerelationship buildingorganizational skillsdecision makingprioritizationprofessionalismadaptabilityconflict resolution
Certifications
State and National criminal history check