Human Services Program Consultant I

State of Florida

Customer Service Consultant providing eligibility screenings for children with special healthcare needs for Florida Department of Health. Processing referrals and supporting families via the DCMS Toll-Free Line.

Posted 5/28/2026full-timeTallahassee • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $40,320 per yearWebsite

About the role

Key responsibilities & impact

Provide quality customer services on behalf of Florida Department of Health, Division of Children’s Medical Services (DCMS)
Process referrals, redeterminations, and attestations, ensuring appropriate documentation of activities and quality assurance reviews.
Conduct eligibility activities in the specialized medical field of pediatrics.
Evaluate health status of patients through parent-based screening or attestation.
Document in accordance with established guidelines while using current electronic medical record program.

Requirements

What you’ll need

Valid Florida Driver’s license.
1-3 years eligibility screening, and/or call center preferred.
Experience in a health program or programs for children with special healthcare needs.
Experience with Client Relations Database System.

Benefits

Comp & perks

Annual and Sick Leave benefits: Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

eligibility screeningdocumentationquality assurance reviewsparent-based screeningattestation

Soft Skills

customer servicecommunication

Certifications

Florida Driver’s license