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Call Center Services Representative
State of Florida. Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
About the role
Key responsibilities & impact- Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
- Processes a variety of eligibility related work activities within designated time frames.
- Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
- Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
- Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
- Requests all additional information/verification required to establish or continue eligibility for government assistance programs.
- Ensures electronic case records are documented thoroughly and properly.
- Assists customers with referrals to other agencies and community resources.
Requirements
What you’ll need- Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
- Must have the ability to attend an 8 - 12-week mandatory paid training course.
- Preference for bilingual in Spanish/English or Creole/English.
Benefits
Comp & perks- Competitive Area Differential $36.80 bi-weekly
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceinterviewinginvestigatingeligibility determinationcommunicationproblem-solving