Call Center Services Representative

State of Florida

Call Center Services Representative with the Florida Department of Children and Families. Assisting customers with government assistance eligibility inquiries and processing through a call center.

Posted 5/22/2026full-timeMiami • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
Processes a variety of eligibility related work activities within designated time frames.
Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
Requests all additional information/verification required to establish or continue eligibility for government assistance programs.
Ensures electronic case records are documented thoroughly and properly.
Assists customers with referrals to other agencies and community resources.

Requirements

What you’ll need

Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
Must have the ability to attend an 8 - 12-week mandatory paid training course.
Preference for bilingual in Spanish/English or Creole/English.

Benefits

Comp & perks

Competitive Area Differential $36.80 bi-weekly

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceinterviewinginvestigatingeligibility determinationcommunicationproblem-solving